AUSTRALIA
AUSTRALLA Embassy of the Republic ofAddress: Level 23, Tower II, RCBC Plaza 6819 Ayala Ave., Makati City
Tel. Nos.: (632) 757‐8100
(632) 7578340 (only to be used if you have an extension number of your case officer)
Recorded information about processes for applying for visas in Manila is available at this number 24
hours a day, 7 days a week.
Fax No.: (632) 757‐8269
Website: http://www.philippines.embassy.gov.au
http://www.immi.gov.au
Email: DIMA-MANILA@DFAT.gov.au
Ambassador: FRANK LODGE
Counsellor
Visas and Migration
The Department of Immigration and Citizenship (DIAC) in Manila accepts applications and makes
decisions on most temporary and permanent migration visas. Our website contains information on the
main visas and citizenship applied for from the Philippines
For detailed information about visas and citizenship services please see the DIAC website. See:
http://www.immi.gov.au
Application forms for all types of visas can also be downloaded from the DIAC website. See:
http://www.immi.gov.au/allforms/application-forms/index.html
Contact us
By Email: For further information about visa requirements prior to lodging an application or how to
lodge an application, contact our service delivery partner at aus inquiry@via.ph.
For information regarding a current application or other specific inquiries not covered by information on
the website, contact us by email at immigration.manila@dfat.gov.au
By Phone:
Information: Recorded information about applying for visas and citizenship in the Philippines can be
obtained 24 hours a day, 7 days a week by calling: 757‐8340
Phone Inquiry Service:
For obtaining information that is not available on our recorded service or the website, the following
inquiry line is available: 845‐9200
This is a toll‐free number and intended for clients who wish to obtain general information about
applying for visas and citizenship. It cannot be used to lodge a visa application or arrange for courier pick
up.
New Arrangement for Making VISA Applications in Manila
The Department of Immigration and Citizenship (DIAC) at the Australian Embassy in Manila is pleased to
announce the opening of a Visa Information & Application (VIA) center on 15 May 2006. The VIA center
provides our clients with a new way to lodge applications and to access information about Australian
immigration and visas.
GENERAL INFORMATION
How do I know which visa I need to apply for and what form to use?
Visit the Embassy web‐site at http://www.philippines.embassy.gov.au or the Department’s web‐site at
http://www.immi.gov.au to access or download information about the different types of visas available,
application forms and information booklets.
All application forms can be downloaded from
http://www.immi.gov.au/allforms/applicationforms/index.htm free of charge or you can obtain a copy
from the Visa information and Application (VIA) Centre or the Call Center for the cost of a phone call and
courier delivery. Visitor visa application forms are also available at most travel agencies.
How do I contact the Department in Manila?
The Department of Immigration and Citizenship (DIAC) in Manila can be contacted by email, telephone,
courier, or you can make an appointment to see us in person. We prefer that clients contact by email
where possible.
For any enquiries prior to lodging a visa or citizenship application, please email aus_inquiry@via.ph.
For any other enquiries, please contact your case officer or email us at immigration.manila@dfat.gov.au
Who should I contact in an emergency?
In an emergency, you should call the Call Centre and ask to speak to the Client Service Manager.
How do I lodge an application?
Clients generally need to lodge applications either through the Call Center or personally at the VIA
Center ‐ although some applications must by law be lodged in Australia.
Applications may also be lodged by mail to the Embassy or through a registered Migration Agent,
however, we do not recommend that clients forward personal documents, passports and payment
through the mail, as safe delivery cannot be guaranteed.
The Call Center & Courier
General information regarding visa application processes and requirements, is available on the Call
Center’s toll‐free inquiry line at (632) 845‐9200. These calls are toll‐free from within Metro Manila but
will attract standard NDD rates for calls from outside Manila.
To arrange for lodgement of visa applications by courier or to make an appointment, the Call Center can
be contacted on any of the following numbers, depending on your telephone service provider:
1909‐3622779 (PLDT/Smart/Touchcard subscribers)
1900‐3622779 (Globe/Innove/Touch mobile subscribers)
1903‐3622779 (BayanTel subscribers).
These numbers are available to telephones with NDD access, or by calling 109 on a PLDT phone
for operator assisted connection. Calls will be billed at PhP 32 per minute plus VAT. Additional
charges apply to calls made outside Metro Manila, or from prepaid phone cards and payphones.
These numbers are also available to Globe and Touch Handyphone mobiles at the same rate.
For access from Australia please call 63 2 843 6293. Calls will be billed at a flat rate of
AUD$10.00. Payment can only be made by credit card.
The Call center operates Monday to Friday from 6am to 8pm and Saturday from 8am to 6pm.
The VIA Centers
The VIA Center allows people to personally obtain information and to lodge visa applications, for a small
fee. No prior appointments are needed to attend the VIA Center. Please note that mailed visa
applications cannot be accepted at the VIA Center.
The Centers is located at:
Metro Manila
Unit 901, 9/F One Corporate Plaza
845 Antonio Arnaiz Ave,
(Pasay Rd) Makati City.
Metro Cebu
Unit 1004‐B, 10/F Keppel Center Samar Loop cor
Cardinal Rosales Ave Cebu Business Park, Cebu City
The Center opening hours are:
8:30am to 3pm, Monday to Friday ‐ For lodging applications
8:30am to 5pm, Monday to Friday – For general information
8:30am to 12noon, Saturday ‐ For lodging applications and general information.
The Center is closed on Philippine public holidays.
The VIA Center has computer facilities and provides free internet browsing for visa and citizenship
clients on DIAC’s websites. Clients may also, for a small charge, download and print forms and
information.
Compliments or Suggestions
DIAC Manila is committed to continuously improving its service to clients. If you wish to make a
suggestion about how we can improve our services, to compliment us on our services, or make
complaint, please contact the DIAC Complaints and Compliments Office at:
DIAC Complaints and Compliments Officer
P.O. Box 1071 Makati Central Post Office Makati City 1250 Philippines
Email: immigration.manila@dfat.gov.au
For further information, please see the department’s Client Service Charter brochure available from the
DIAC Manila office or the Department’s main website
http://www.immi.gov.au/aout/charters/clientservicescharter/index.html
THE FOLLOWING INFORMATION SHEETS ARE ALSO AVAILABLE ON OUR WEBSITE
General Information
Info sheet 03 Visa Application Charges
Info sheet 04 Average Processing Times
Info Sheet 07 Visa Evidencing